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Trademark Service Terms


Guarantee Service

1.1 A 50% service fee refund can be applied to each denied class(es) of a trademark application* to USPTO, CIPO, EUIPO or IP Australia. All government filing fees are non-refundable. Government filing fees are any fees paid directly to the trademark offices.

1.2 A denied trademark application refers to an application rejected by the trademark office at the examination stage, this does not include the cases stated in 4. Limitation of Liabilities.

*The 50% refund policy is only applicable to the trademark applications of the word marks, stylized word marks or 2D figurative marks without claiming to colors.

Cancellation

2.1 If the client cancels the trademark application before the trademark application is confirmed and filed, FIS will issue an 50% refund on the total amount paid.

2.2 If the client cancels the trademark application after the trademark application is confirmed, no refunds will be issued for the cancellation.

Limitation of Liabilities

3.1 FIS will not refund the service fee for trademark applications denied as a result of the customer failing to submit the required additional information requested by the trademark office. The additional information request from the trademark office will always be communicated to the customer.

3.2 FIS will not refund the service fee for trademark applications denied as a result of the customer failing to submit the requested information within the required timeframe. The information request from the trademark office will always be communicated to the customer with an reasonable amount of time to respond.

3.3 FIS will not refund the service fee for trademark applications denied as a result of the customer failing to provide the required and satisfactory information and/or specimens in compliance with the trademark office requirement.

3.4 FIS will not refund the service fee for trademark applications denied as a result of the customer providing untruthful information and/or specimens.

3.5 FIS will not refund the service fee for audio trademark, color trademark, or 3D trademark applications.

3.6 FIS will not refund the service fee if the client abandons the trademark application after encountering potential or actual opposition.

3.7 FIS will not refund the service fee for failed trademark applications due to the client not forwarding the trademark office correspondences or opposition letters he/she received to Witmart within one week.

3.8 If the application fails due to unforeseeable events, Witmart will not refund the service fee. Unforeseeable events refer to any events that are unpredictable, uncontrollable, or unavoidable. This includes, but is not limited to: earthquake, fire, tornado, tsunami, war, strike, government action and communication interruption, or technical problems beyond Witmart's control.

FIS Rights

Our offerings will continue to expand, and we will, from time to time, revise these terms by updating this page without notifying the customers. We encourage our customers to check this webpage often for the most updates Terms and Conditions.

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