Frequently Asked Questions


Top Questions Asked by FIS Customers

  • Why choose FIS?

Found in Shanghai offers you consumer friendly professional services at everyday prices. We work hard to bring you the best quality and most comprehensive offerings, and stand behind all of our services with Full Satisfaction Guarantee and Deadline Guarantee.

  • How can FIS consistently deliver high standards of service?

Proudly Canadian serving the world. FIS is operates in Canada with partners in Vancouver, Edmonton and Toronto. We directly oversees quality control and customer service to deliver you the most seamless and satisfying process.

  • Why can FIS keep the prices competitive?

With our local operation in Shanghai, FIS sources and contracts the best professional service providers at the best prices without sacrificing any quality!  

  • How Does FIS Keep My Data Secure?

FIS partners with Formsite to guarantee industry-leading compliance standards. In addition, FIS is securely protected by Let’s Encrypt and all your information is insured by McAfee 100k Identity Protection. Your security is our Top priority at FIS.

  • Can I submit a project without checking out?

Absolutely. With FIS Online Service Platform, you can save your forms, return later, and managing them online!

  • Can I check out without submitting a project?

Absolutely. Add to cart the service you need and check out. FIS will reach out to complete order information!

  • When do orders get confirmed?

Our team will contact you within 24 hours with detailed order information for confirmation!

  • Do you offer unlimited revisions on all services?

Almost all of our services include unlimited revisions, and our trademark service even include one complementary resubmission in the rare event of rejection by the respective country’s trademark office. Please check specific service offerings.

  • Who owns the copyright to any final designs?

Absolutely you. We can supply you a greyscale version of your design in case you need to trademark. FIS also offers complete international trademark services with comprehensive trademark search!

  • What is Full Deadline Guarantee?

We will refund you 100% if we miss our promised deadlines. This is integral part of FIS standard of professional delivery.

  • What is Money Back Full Satisfaction Guarantee?

We will refund you 50% when you cancel anytime prior to final delivery, have already entered production, selecting final draft or beginning revision process.

  • How can I cancel or initiate a refund?

Initiate a refund by directly calling us at 1-888-499-7111, or email us at Info@FoundinShanghai.com. We will process the request within 48 hours!